Techtoy – Shipping & Return Policy

Thank you for shopping with Techtoy. Please review our Shipping and Return Policy carefully before making a purchase.

1. Shipping Policy

Orders are generally processed within 2–3 business days, Monday to Saturday.

Delivery times may vary depending on the product, stock availability, delivery location, and shipping service selected.

For pre-order, imported, or specially sourced products, additional processing time may apply. The estimated delivery timeframe will be communicated to the customer before the order is processed.

You will be contacted if there is any unexpected delay in shipment.

Once your order has been shipped, you will receive a shipment confirmation and, where applicable, tracking information.

Orders may not be processed or shipped on Sundays or Indian public holidays.

Damaged or Lost Items

If your order arrives damaged or appears to have been damaged during transit:

• Take clear photographs or videos of the package and product.

• Keep all original packaging materials and damaged goods as proof.

• Inform Techtoy as soon as possible with your order details and supporting evidence.

• We will coordinate with the shipping or courier provider where applicable.

For shipments handled by third-party courier companies, delivery-related claims may be subject to the courier's terms and conditions.

2. Cancellation Policy

Orders may be canceled within 24 hours of placement, provided the order has not already been processed, dispatched, or specially sourced.

For cancellations after 24 hours, cancellation charges may apply depending on the order status and payment method.

For specially sourced, imported, or pre-order products, cancellation may not be possible once the product has been ordered from the supplier.

3. Return & Refund Policy

Return or refund requests must generally be made within 7 days of delivery.

To initiate a return or refund, please contact us with your order number:

Phone / WhatsApp: +91 7378865591
Email: support@techtoy.in

Our representative will guide you through the return process and, where applicable, arrange collection or provide return instructions.

Refunds, if approved, will generally be processed to the original payment method.

Please allow up to 21 days for the refund process, depending on the payment provider, bank, or other financial institution.

Conditions for Returns

To be eligible for a return:

• The item should have been purchased from Techtoy within the applicable return period.

• The item should be unused, unless the return is due to a manufacturing defect or incorrect product.

• The product should be returned with its original packaging, accessories, manuals, and included items where applicable.

• The product should be in resalable condition, unless the return is due to a verified defect, damage, or incorrect item.

Non-Returnable Items

The following items may not be eligible for return:

• Customized or personalized products

• Products that deteriorate rapidly or have expired

• Items unsealed after delivery that are not suitable for return due to health or hygiene reasons

• Items that have been inseparably mixed with other goods after delivery

• Products damaged due to misuse, accidental damage, unauthorized modification, or improper handling

We reserve the right to refuse returns that do not meet the applicable return conditions.

Sale Items

Sale, discounted, clearance, or promotional items may be subject to different return or refund conditions, as communicated at the time of purchase, except where a return or refund is required by applicable law.

4. Contact Information

Techtoy

Office Address:
Ground Floor, Plot Number 208, Shankar Nagar
Near Nutan Bharat School Locality
Nagpur, Maharashtra 440010, India

Phone / WhatsApp: +91 7378865591
Email: support@techtoy.in

For questions regarding shipping, returns, cancellations, or refunds, please contact our team and we will assist you as soon as possible.